Shipping policy
Cancellation
We accept order cancellations before the product has been shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
Custom Products: In the case of custom products, we regret to inform you that returns are not accepted unless there is a quality issue with the item. Since each custom product is specially made to meet your specific requirements, we cannot accept returns for reasons unrelated to quality.
Non-Custom Products: For non-custom products, we have the following return policy:
- Customers have the right to request a return within 90 days from the date of receipt of the product.
- The returned product must be unused and in its original packaging, and it must be in resalable condition.
- The shipping costs for the return will be at the customer's expense, unless the return is due to a product quality issue.
Please note that, to ensure your return is processed smoothly, contact our customer service team before starting the return process. They will guide you through the return process and provide detailed instructions and the return address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email acknowledgment. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed, and an automatic credit will be added to your original payment method within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account again.
Next, contact your credit card issuer, as the refund may take some time to be officially posted. Then, contact your bank. It often takes some time for a refund to become effective. If you have done all this and still have not received your refund, please contact us at service@personalizadohoy.com.
Cancellation
We accept order cancellations before the product has been shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept returns of products. Customers have the right to request a return within 14 days following the receipt of the product.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
A maximum shipping fee (which includes return shipping) will be charged to the customer; no restocking fee will be charged to the consumer for returning a product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email acknowledgment. We will also notify you of the approval or denial of your refund. If approved, the refund will be processed, and an automatic credit will be added to your original payment method within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account again.
Next, contact your credit card issuer; the refund may take some time to be officially posted. Then, contact your bank. It often takes some time for a refund to become effective. If you have done all this and still have not received your refund, please contact us at service@personalizadohoy.com.
Contact Our Customer Service Team
For the return address, please contact our customer service team at service@personalizadohoy.com.